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Remote Annex 2000 Hardware Installation Guide

Appendix C Warranty and Technical Support Information

C-6

You can also contact us via the Internet’s electronic services:

❑ Electronic Mail

In Burlington, MA: [email protected]

❑ World Wide Web

http://www.xylogics.com

❑ Bulletin Board Service (BBS)

The BBS telephone number is (617) 273-1499. Use the modem

settings: 14400, 8, 1, N. Or, you can ftp ﬁles from the BBS at

bbs.xylogics.com.

Customer Assistance Programs

There are eight Xylogics’ Customer Assistance Programs available,

designed to provide high-level support packages that address a

variety of needs:

❑ Premium Customer Assistance.

❑ Prioritized Support Response.

❑ Express Hardware Replacement.

❑ Automatic Software Updates.

❑ Multiple-site Software Redistribution License.

❑ On-site Support and Consulting.

❑ University Support Program.

Contact your reseller for information on selecting and purchasing a

support plan.

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